Privacy Policy for Bolton House

Last updated: February 2026

At Bolton House, accessible at www.boltonhouse.co.za, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a booking, shop with us, or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

Name and surname
Contact details (email address, phone number)
Booking information
Payment details (processed securely through third-party providers)
Messages sent via our contact forms or WhatsApp links

1.2 Information Collected Automatically

IP address
Browser type and device information
Pages viewed and time spent on the site
Cookies and similar tracking technologies

This data helps us improve our website experience and track performance.

2. How We Use Your Information

We use your personal information to:

Process bookings and appointments
Provide grooming and wellness services
Respond to enquiries and communicate with you
Improve website functionality and customer experience
Send promotional offers, newsletters, and updates (only with your consent)
Maintain internal records and comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your data only with:

Trusted service providers, such as payment processors, booking platforms, and email/SMS systems
Legal authorities when required for compliance
Analytics services to understand website usage (non-identifiable data)

All third-party providers adhere to strict confidentiality and data protection standards.

4. Cookies & Tracking Technologies

Our website uses cookies to personalise your experience and remember your preferences. You can adjust cookie settings through your browser at any time.

Cookies may be used for:

Website analytics
Basic functionality
Marketing and remarketing campaigns

5. Data Security

We take data security seriously. Your information is protected through:

Secure SSL encryption
Restricted internal access
Regular system updates and cybersecurity protocols

Although we take every precaution, no online system is completely risk-free.

6. Your Rights Under POPIA

In compliance with the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion where applicable
Opt out of marketing communications
Withdraw consent at any time

You can exercise these rights by contacting us at hello@boltonhouse.co.za.

7. Retention of Information

We retain personal information only as long as necessary:

To provide services
To comply with legal and tax requirements
To maintain accurate business records

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies when visiting them.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For questions or requests relating to your privacy or this policy, please contact:

Bolton House
Email: hello@boltonhouse.co.za
Website: www.boltonhouse.co.za